Broadband Internet providers need Effective Customer Service and Technical Support. During my interview with Jeff Neblett CEO of ISPN at the WISPALOOZA trade show, he explained to me that Broadband Service Providers need flexible outsourced Broadband Internet customer support system that provides high first-call resolution, low hold times and improves customer retention. Technical support can be overwhelming and hard to manage in-house. Broadband Providers Need Qualified Customer Support Staff 24×7 and the need a simple trouble tracking and management system. To solve this challenge, ISPN created ISPN HelpDesk support services. The selectable ISPN Service Options include 24×7 support, after-hours/overflow and customized hours to supplement support staff. 

To learn more about flexible Broadband support services, visit ISPN Helpdesk